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In follow-up qualitative interviews, one of the largest issues with organizational alignment was metric definition and a clear definition of supply chain excellence. To manage continuous improvement, companies need a clear definition of excellence and organizational alignment to that goal. What Drives Value?
Supply chain excellence is easier to say than to explain. At each company, there is a relationship between the metrics of growth, margin, inventory, customerservice, and asset strategy. For the purpose of this article, I will use Return on Invested Capital (ROIC) as the proxy metric to discuss asset utilization.)
Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. In this article, I want to emphasize that a customer-centric supply chain meets and exceeds the customer’s needs day-by-day based on a well-defined relationship against a brand promise.
Reason #4 Making key decisions by modelling the supply chain in Excel. Reason #9 Relentless pursuit of one supply chain metric at the expense of other metrics. Imagine that your child brings home their report card and it’s a mix of good and fair grades. Why do companies focus on reducing a specific metric?
Next Steps: Start to model demand based on market data to align the organization on baseline demand. Resist the temptation to place deeper analytics on top of existing data models. Instead, rethink the model and the approach. Out of desperation, they turned to the use of descriptive analytics. Next Steps.
. “When I ask my team about customerservice, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customerservice to be one of the most difficult.” Interview for Metrics That Matter. ” Supply Chain Leader.
How aligned do you believe your organization is to drive these metrics? Observations on What It Takes In the Mea Culpa post, I wrote that I used to believe that excellence in S&OP was a ratio of 60/30/10. (60% 60% change management, 30% process and 10% technology.) (See the World Kitchen case study in the Agility Report.
How Do You Define Excellence? As an old gal, with over forty-years of supply chain experience, writing this report for ten years taught me many lessons. In retrospect, I find that technology is an enabler, but only if we are clear on what defines supply chain excellence. Humility exudes from my fingers as I type this post.
The award, based on beating the industry peer group on rate of improvement on the key metrics of growth, operating margin, inventory turns, and Return on Invested Capital (ROIC) while outperforming their peer group, is tough to achieve. The orbit chart below illustrates L’Oréal’s performance at the intersection of two metrics.
We finished our report on the maturation of hospital supply chains , and I have put the finishing touches on the Healthcare Supply Chain Index for this Thursday’s webinar. In the last five years, while the physician is still important, the buying decisions transitioned from the supplier to the care provider.
Part 2 in the series explores the “analytical scenario exercise” and how decisions based on certain scenarios heavily impact each aspect of the value chain. In essence, this includes the entire chain of supply, production, storage, distribution and finally, the customer, so that the plans make sense all involved parties.
I see a preponderance of reports and white papers that have lots of pages but say little. Optimization engines to improve functional metric performance resulted in an exploding number of planners. days to receive a purchase order confirmation. The average purchased order changes 3.5 Back to John. On average, it takes 2.8
Each executive has a different perspective on the definition of supply chain excellence, but they are never discussed and aligned. His organization purchased an advanced planning technology from well-known best of breed provider, and the implementation should have been successful, but it was not. What Is The Ring of Fire?
This is because most classical planning solutions lack the modeling capability and computing power to accommodate different data sources, large SKU count, and detailed constraints and contingencies to build an immediately executable plan. The planning process should be automated, repeatable, and not dependent on Excel-based manipulation.
So, I smile, catch my dinner partner’s eye and ask, “In our prior conversations, you mentioned the lack of clarity on the definition of supply chain excellence in your current deployments and how this is a barrier to implementing supply chain planning properly. As shown in Figure 1, the reporting relationships vary.
I know that your primary focus is procurement. The issues are largely rooted in politics and the lack of clarity on supply chain excellence. Or a similar comparison of customer orders or planned orders? Or planned orders to purchase orders?) ” Anna, this blog post is for you. And how do we measure it? (Is
Companies that viewed the pandemic as another risk management event will struggle the most with Q1 and Q2 earnings reports. Focus on Cost. The Chief Financial Officer gained more presence with procurement and IT reporting to finance. A Decline in Innovation. Less Collaborative. His response? So, we began the discussion.
The consulting team pitches a theme–vision of supply chain best practices, big data analytics, or demand-driven value networks– to the executive team, and a new project is initiated. It was also the preference of the consulting partners because the projects were longer, more costly and better aligned with the consulting model.
The ability of an organization to deliver reliable and consistent results for revenue, margin, customerservice, and quality in the face of demand and supply variability. For example, change the business models so that Ariba must interoperate with GT Nexus, E2Open with Elemica, MPO (Kinaxis) with Nulogy, etc.
For the past five years, the team at Supply Chain Insights identified Supply Chains to Admire Award Winners by analyzing performance by peer group on the key metrics of growth, operating margin, inventory turns and Return on Invested Capital (ROIC). As a B2B company, procurement management is essential.
With the purchase of i2 by JDA, and Logictools by IBM, manufacturing companies serious about network design started looking for a company, with a well-established community, that was more serious about network design. There are seven reasons: CustomerService. Demand and Supply Variability. The gap is tough.
I wrote my first report on Sales and Operations Planning (S&OP) while sitting on the floor in the Atlanta airport in 2005 when I was an AMR Research analyst. I wrote many reports on airport floors in those days–electrical plugs were just too scarce.) Sales and Operations Maturity Model from 2005-2008. Mistake #3.
Companies that viewed the pandemic as another risk management event will struggle the most with Q1 and Q2 earnings reports. Focus on Cost. The Chief Financial Officer gained more presence with procurement and IT reporting to finance. A Decline in Innovation. Less Collaborative. His response? So, we began the discussion.
If you’re eyeing a role as a Procurement Manager (or are looking to hire one), you’re in the right place! As a procurement Manager, you’ll play a crucial role in overseeing the purchasing and procurement process for a company or organization, making sure they get the best bang for their buck.
Manufacturers can gather valuable granular data such as the time an item spent in storage, at what temperature, how long it took to sell, the length of time between purchase and fulfillment and how long it spent in transport. Advanced and predictiveanalytics. Artificial Intelligence AND Machine Learning.
They excel in the four Ps of marketing. In contrast, a market-driven organization connects bidirectionally market-to-market to orchestrate the signals to shape demand and mitigate risk (buy-side to sell-side and back). The ends of the supply chain–both in customer and procurement– are fragile. Absolutely!
If you are going to be excellent at ecommerce fulfillment, you need to have great perpetual inventory capabilities. Aggressively design and test products online and then bring the data into your forecasting tools to predict sales of new products by channel. CustomerService Needs to be all the Way to the Last Mile.
This technology allows businesses to unify their procurement, expense management, invoicing, payments, contract management, and spend analysis processes and reporting. The visibility to spend allows them to provide excellent benchmarking in several areas. I saw this claim as being more a statement of intention than of fact.
That is the role of marketing or sales or procurement. Yes, I believe that supply chain overlays on top of the sales and marketing organizations and the procurement function. Overall, total costs of the value network have increased because companies have not owned their networks. “ I scratch my head.
Amidst this boom, some veterans of the AI industry question whether this cycle will be different, especially as some corporate entities report disappointing returns on their initial investments. His leadership style, emphasizing collaboration, innovation, and integrity, has fostered a culture of excellence within Exfreight.
Yes, companies need the right materials at the right time to drive customerservice. A slight change within a function–in sourcing or manufacturing, or along the chain–can greatly impact the outcomes of cost, customerservice, or working capital. Cross Site Analytics. Fire fighting is the result.
For me, the concepts of outside-in and self-service planning are intertwined. Let’s start with definitions: Self Service Planning: Decision support technologies designed for business leaders to use analytic techniques on a collaborative platform to improve business planning. Requires advanced modeling techniques.
The focus is on the role of supply chain finance in driving supply chain excellence. The design of the conference includes tours of several modern warehouses and centers of excellence. The number one question that I am asked today by manufacturers across all industries is “How can I improve customerservice?” Background.
Ask yourself, “Are your supply chain metrics bogging you down?” ” To manage a supply chain containing complex dependencies between teams, departments and partner companies across international boundaries requires a rich set of metrics. Functionally isolated metrics lead to sub-optimized supply chain performance.
The IT taxonomy for visibility is supply chain analytics. As you implement supply chain analytics and use control theory with well-defined reference data with clear bands for control, process improvement ensues. The team was seeking analytics to monitor process compliance. Visibility Maturity Model.
Love it or hate it, daily necessities need to be purchased. Whichever reasons fuel the motivations of your target market, here are the top trends shaping how they’ll buy – and how you can stay front of mind and ahead of the competition. eCommerce Purchases and “The New Normal” Retail Categories. Data source: eMarketer.
As a result, I invested in building qualitative survey capabilities and built a database of twenty years of supply chain ratio data (for more on this capability reference the research report, The Effective Frontier and check out our community ). Companies cannot achieve supply chain excellence by working discrete projects in isolation.
For the past five years, the team at Supply Chain Insights identified Supply Chains to Admire Award Winners by analyzing performance by peer group on the key metrics of growth, operating margin, inventory turns and Return on Invested Capital (ROIC). As a B2B company, procurement management is essential.
Silvon has noticed over the past several years that a shift towards a modern data hub architecture to support enterprise analytics and reporting has been driven by a number of key business drivers. Once integrated, the data is made “analytics ready” and securely available to users.
Decoding the Procurement Department: A Comprehensive Guide to Roles and Responsibilities This supply chain article provides a comprehensive overview of the procurement department within an organization. Read In Detail About Procurement Department Here 2.
GEON Performance Solutions purchases plastic pellets and add plastic compounders to make products of different strength, resilience, and flexibility. Ideally, IBP adds a stronger financial perspective to the process that in theory optimally balances customerservice with profitability and even cash flow.
Gary Cokins ( @GaryCokins ), founder of Analytics-Based Performance Management LLC, asserts, “Analytics is becoming a competitive edge for organizations. Once being a ‘nice-to-have,’ applying analytics is now becoming mission-critical.”[1] Organizations are drowning in data but starving for information.
Planting the Seeds of Resilience Most companies understand that accurate forecasts are critical to minimizing inventory, maximizing production efficiency, streamlining purchasing, optimizing distribution, minimizing waste, and projecting future performance confidently.
Executive, after executive, lament, “They have purchased many technologies and sponsored many projects to reduce inventories, but they are not seeing results.” The supply chain leader manages performance at the intersection of inventory turns, operating margin and customerservice. These are my thoughts.
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