Customer Service Eliminating Excel in Purchasing Procurement Analytics 
Supply Chain Shaman
MAY 21, 2024
In follow-up qualitative interviews, one of the largest issues with organizational alignment was metric definition and a clear definition of supply chain excellence. To manage continuous improvement, companies need a clear definition of excellence and organizational alignment to that goal. What Drives Value?
Supply Chain Shaman
APRIL 27, 2022
Supply chain excellence is easier to say than to explain. At each company, there is a relationship between the metrics of growth, margin, inventory, customer service, and asset strategy. For the purpose of this article, I will use Return on Invested Capital (ROIC) as the proxy metric to discuss asset utilization.)
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Supply Chain Shaman
OCTOBER 2, 2020
Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. In this article, I want to emphasize that a customer-centric supply chain meets and exceeds the customer’s needs day-by-day based on a well-defined relationship against a brand promise.
Supply Chain Shaman
JANUARY 9, 2024
How Do You Define Excellence? As an old gal, with over forty-years of supply chain experience, writing this report for ten years taught me many lessons. In retrospect, I find that technology is an enabler, but only if we are clear on what defines supply chain excellence. Humility exudes from my fingers as I type this post.
Supply Chain Shaman
MAY 13, 2024
How aligned do you believe your organization is to drive these metrics? Observations on What It Takes In the Mea Culpa post, I wrote that I used to believe that excellence in S&OP was a ratio of 60/30/10. (60% 60% change management, 30% process and 10% technology.) (See the World Kitchen case study in the Agility Report.
Supply Chain Shaman
FEBRUARY 18, 2021
Next Steps: Start to model demand based on market data to align the organization on baseline demand. Resist the temptation to place deeper analytics on top of existing data models. Instead, rethink the model and the approach. Out of desperation, they turned to the use of descriptive analytics. Next Steps.
SCMDOJO
APRIL 20, 2023
If you’re eyeing a role as a Procurement Manager (or are looking to hire one), you’re in the right place! As a procurement Manager, you’ll play a crucial role in overseeing the purchasing and procurement process for a company or organization, making sure they get the best bang for their buck.
Expert insights. Personalized for you.
350 
Let's personalize your content