Remove Customer Service Remove Eliminating Excel in Purchasing Remove Procurement
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Uh-Oh! Insights On How P&G Failed And What This Means For You

Supply Chain Shaman

Supply chain excellence is easier to say than to explain. At each company, there is a relationship between the metrics of growth, margin, inventory, customer service, and asset strategy. Keith was an undisputed leader in building talent to drive manufacturing excellence. The reason? Discontinued in 2011. We cannot assume.

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Pandemic Lessons For Supply Chain Leaders

Supply Chain Shaman

Initially, the output was published to procurement to design strategic buying strategies. Procurement became an island–isolated from the demand signal except for MRP. Customer service is red. Procurement: Purchase price variance and procurement cost. Over time, this changed.

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Writing: Working on My Book

Supply Chain Shaman

. “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customer service to be one of the most difficult.” Which metrics do you think matter to supply chain excellence?

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Supply Visibility: More Important Than Ever. Yet Elusive.

Supply Chain Shaman

The problem with supplier visibility is bookended into procurement processes that have gone back, not forward over the last decade. Procurement processes–encumbered by a focus on paperless processing, RFPs/RFQs, and efficient procurement–do not embrace the capabilities and requirements of direct material sourcing.

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A Treatise on Dogs That Do Not Hunt

Supply Chain Shaman

similarly, over 95% of manufacturers invested and implemented supply chain planning, but their primary tool today is Excel. How does the plan tie to the balanced scorecard of growth, inventory health, operating margin, customer service, and Return on Invested Capital (ROIC)? ” Does the Dog Hunt?

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The Fallacy of the Self-driving Supply Chain

Supply Chain Shaman

So, I smile, catch my dinner partner’s eye and ask, “In our prior conversations, you mentioned the lack of clarity on the definition of supply chain excellence in your current deployments and how this is a barrier to implementing supply chain planning properly. Identify the patterns. Why are orders not shipped on time? Next Steps?

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Changing Mental Models

Supply Chain Shaman

In the last five years, while the physician is still important, the buying decisions transitioned from the supplier to the care provider. The most common reporting relationship in the supplier organization is to a leader of supply (focus on logistics, distribution, materials sourcing and customer service).

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