Remove Customer Service Remove Eliminating Excel in Purchasing Remove Manufacturing
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Say Customer Service and Mean It

Supply Chain Shaman

Customer Service Failure. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist. The local service company is available ten weeks from now, and I will pay the bill. The Sleep Number Story of Supply Chain Excellence.

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Uh-Oh! Insights On How P&G Failed And What This Means For You

Supply Chain Shaman

Supply chain excellence is easier to say than to explain. At each company, there is a relationship between the metrics of growth, margin, inventory, customer service, and asset strategy. Keith was an undisputed leader in building talent to drive manufacturing excellence. The reason? Discontinued in 2011.

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L’Oréal: A Case Study in Supply Chain Excellence

Supply Chain Shaman

Based in Paris, L’Oréal is a global personal care manufacturing company. The focus is first on the customer with a global roll-out using an agile supply chain strategy to continually adapt to customer needs. (We With a keen focus on the customer, L’Oréal senses and uses customer sentiment.

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Dancing in the Ring of Fire

Supply Chain Shaman

Each executive has a different perspective on the definition of supply chain excellence, but they are never discussed and aligned. His organization purchased an advanced planning technology from well-known best of breed provider, and the implementation should have been successful, but it was not. What Is The Ring of Fire?

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Top Supply Chain Challenges for CPG companies in 2023

Logistics Viewpoints

Commerce is global and regional at the same time, the world is getting smaller and more interconnected, and Consumer Packaged Goods (CPG) manufacturers operate in this build-anywhere and sell-anywhere market. The classical approach involves functional silos, sequential decisions, and Excel and people to render a plan executable.

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Pandemic Lessons For Supply Chain Leaders

Supply Chain Shaman

Advanced planning evolved with a focus on modeling manufacturing constraints. Initially, the output was published to procurement to design strategic buying strategies. Customer service is red. Procurement: Purchase price variance and procurement cost. The Emergence of Logistics as Constraint.

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Congrats to the Winners of the Supply Chains to Admire 2023

Supply Chain Shaman

Nvidia, Northrup Grumman, PACCAR Inc, PCA (Packaging Corporation of America), ResMed, Rockwell Automation, Ross Stores, Taiwan Semiconductor Manufacturing (TSMC) Company, Tempur-Pedic, TJX, Toro, Toyota, West Pharma, United Tractors, and Urban Outfitters. How Do You Define Excellence? I admit it. Lora was as well.