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Thoughts. Selecting Supply Chain Software

Supply Chain Shaman

In 2012, when I started Supply Chain Insights , I believed that I could revolutionize the purchase of supply chain planning solutions by initiating a rating and review process across trading partners. Buying supply chain planning software is hard. How are people buying software? Here I share how to challenge the status quo.

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6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention. 6 Examples of Excellent Customer Experiences. And of course, their product display isn’t short on eye-candy. Image source: National Retail Association.

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Changing Mental Models

Supply Chain Shaman

Over the course of the last week, I have been working on healthcare research. In the last five years, while the physician is still important, the buying decisions transitioned from the supplier to the care provider. The focus has been on sourcing and managed costs. Originally healthcare suppliers sold to physicians.

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Achieving Healthcare Transformation, Powered by Supply Chain

ivalua

Now, of course the systems of healthcare differ but overall the level and growth is certainly a concern. As is, the healthcare supply chain is complex with multiple players involved such as manufacturers, distributors and group purchasing organizations (GPOs) supporting and interacting with multiple departments and care delivery points.

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Supply Visibility: More Important Than Ever. Yet Elusive.

Supply Chain Shaman

Over the course of the five months, we iterated on the model over seven sessions. Too few companies have a holistic approach to embrace the plan, make, source, and deliver together. The secondary problem is the lack of definition of process requirements and a buying team that cannot see past simple MRP/MRP II/DDMRP requirements.

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Help Supply Chain Planners Be More Successful In These Uncertain Times

Supply Chain Shaman

Before boarding the plane, I watched a traveler pull a diet Coke from the bin and thought about the struggle to source sweetener with the rise of COV-19. As I poured the dog food into the bowl for my pups, I wondered if I was going to have to switch kibble due to the looming issues of sourcing taurine—a health additive in many pet foods.

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Preparing to Run Supply Chains at the End of the Second Global Economy

Supply Chain Shaman

In parallel, PE/venture capitalists purchased/consolidated network solutions, slashing R&D and delaying investment, reducing industry capabilities. If you, like most, are running your supply chain based on ERP and Excel spreadsheet data, you are not prepared. – Technology Evolution Outpaced Adoption. No one knows. What to do?