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How Do We Stop Buying Planning Software the Wrong Way?

Supply Chain Shaman

“We are considering the purchase of Blue Yonder, Logility, Kinaxis, o9, or OMP. How do you define excellence in planning? Companies that buy technologies from an RFP process have a high likelihood of ending up in this predicament. Buying planning software is a lot like buying a car. ” Lora. “ Joe.

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Thoughts. Selecting Supply Chain Software

Supply Chain Shaman

In 2012, when I started Supply Chain Insights , I believed that I could revolutionize the purchase of supply chain planning solutions by initiating a rating and review process across trading partners. Buying supply chain planning software is hard. How are people buying software? Here I share how to challenge the status quo.

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How Do We Stop Buying Planning Software the Wrong Way?

Supply Chain Shaman

“We are considering the purchase of Blue Yonder, Logility, Kinaxis, o9, or OMP. How do you define excellence in planning? Companies that buy technologies from an RFP process have a high likelihood of ending up in this predicament. Buying planning software is a lot like buying a car. ” Lora. “ Joe.

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Congrats to the Winners of the Supply Chains to Admire 2023

Supply Chain Shaman

How Do You Define Excellence? In retrospect, I find that technology is an enabler, but only if we are clear on what defines supply chain excellence. Many believe that an ex-supply chain exec knows the definition of supply chain excellence. Supply Chains to Admire Winners 2023 Examine Your Own Paradigm. I admit it. The reason?

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Dreams on Home Delivery Excellence: It Begins and Ends with Customer Experience

Talking Logistics

As McCarthy put it, after a customer buys a bed, it’s his responsibility “to make sure we deliver it to their home brilliantly.” Of course, e-commerce is creating new home delivery challenges and opportunities, which McCarthy discusses in the clip below. One key trend he pointed to is the growth in mobile transactions.

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6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention. 6 Examples of Excellent Customer Experiences. And of course, their product display isn’t short on eye-candy. Image source: National Retail Association.

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Changing Mental Models

Supply Chain Shaman

Over the course of the last week, I have been working on healthcare research. In the last five years, while the physician is still important, the buying decisions transitioned from the supplier to the care provider. They are primarily focused on cost management on new purchase decisions. It is now shifting again.

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