Putting the WoW! Into Service Supply Chain
Supply Chain Opz
SEPTEMBER 28, 2013
When vendors fly to visit our offices in Las Vegas, they are greeted at the airport by one of our Zappos shuttles. In order to excel in this operations, they try to find the people with positive attitude. 4) See each contact as business opportunity : even though people buy products online, they often call service staffs.
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