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Say Customer Service and Mean It

Supply Chain Shaman

However, when I ask him to define the customer in a B2B context where corporations deal with multiple roles and personas, he struggles. The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin. Customer Service Failure. The response is a long sigh.

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Reinventing Ecommerce Shipping with Itamar Zur

The Logistics of Logistics

Itamar Zur and Joe Lynch discuss reinventing ecommerce shipping. Ita is the Co-founder and CEO of Veho , a company dedicated to driving commerce forward with a customer-centric delivery and returns experience that’s built for the modern era. They boast a 99% on-time delivery rate and a 4.9/5

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Kimberly-Clark’s Digital Transformation of Shipping

Logistics Viewpoints

Weisenberger is leading their digitally enabled shipping initiative, she works in distribution operations rather than transportation. FourKites is a leading provider of real-time transportation visibility solutions. Not surprisingly, many of FourKites’ users work in transportation operations.

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The Self-Service Customer: Revolutionizing Customer Service

4WL Consulting

” If you want to stay competitive and cut back on customer service problems, here’s how to develop the level of transparency customers are looking for: Step 1: Pick Your Logistics Partners Carefully. So, ask yourself this: what is your current shipping story saying about your business?

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Optimizing Cold Chain while Reducing Environmental Impact with Nicole Glenn

The Logistics of Logistics

Nicole is the Founder and CEO of Candor Expedite , a transportation leader known for making its customers heroes by delivering creative, fast, effective, and sustainable solutions for time-sensitive and white glove shipments backed by a trusted carrier network.

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Transportation vs Logistics with Marty Wadle

The Logistics of Logistics

Transportation vs Logistics with Marty Wadle. Marty Wadle and Joe Lynch discuss transportation vs logistics. Marty is the Chief Commercial Officer of Ruan Transportation , a transportation company providing Dedicated Contract Transportation, Managed Transportation, Value-added Warehousing, and Brokerage Support Services.

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The Self-Service Customer: Revolutionizing Customer Service

4WL Consulting

” If you want to stay competitive and cut back on customer service problems, here’s how to develop the level of transparency customers are looking for: Step 1: Pick Your Logistics Partners Carefully. So, ask yourself this: what is your current shipping story saying about your business?