Supply Chain Shaman
OCTOBER 2, 2020
However, when I ask him to define the customer in a B2B context where corporations deal with multiple roles and personas, he struggles. The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin. Customer Service Failure. The response is a long sigh.
QAD
MARCH 28, 2019
Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. Measuring Customer Service and Satisfaction.
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Logistics Viewpoints
NOVEMBER 23, 2020
Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs. Though service levels were already very good versus external benchmarks, the number of stockouts dropped a further 75% from 2016 levels.
Supply Chain Shaman
FEBRUARY 11, 2014
My journey to understand supply chain Metrics That Matter started three years ago. Balance: The ability to balance a portfolio of metrics to maximize market capitalization and free cash flow. My journey of sharing these insights with clients has culminated in the writing of my second manuscript, Metrics that Matter.
Supply Chain Shaman
FEBRUARY 26, 2024
Based on the work with Georgia Tech, we are getting clear on which metrics matter by industry. As companies adopt a balanced scorecard, the functional metrics shift to a focus on reliability. They implemented a simple planning technology with an outside-in channel-centric model (Ship to model definition).
Unleashed
APRIL 18, 2023
The last of these can be achieved by tracking the right inventory metrics, analysing the results, and making data-driven optimisations. So, what are the ‘right’ inventory metrics, and how do you calculate them? In this inventory metrics guide What are inventory metrics? What are KPIs for inventory?
Supply Chain Shaman
FEBRUARY 18, 2021
More and more cargo shifted to ocean transport until the container imbalances resulted in issues with “rolling the freight” from ship to ship despite confirmed bookings. Dwell times grow as more and more ships sit in the ocean waiting to unload. Watermelon Metrics Don’t Drive The Right Results.
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