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Say Customer Service and Mean It

Supply Chain Shaman

However, when I ask him to define the customer in a B2B context where corporations deal with multiple roles and personas, he struggles. The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin. Customer Service Failure. The response is a long sigh.

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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

In supply chain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. The thinking goes that at some point, improving service levels means you are not adding inventory in a linear manner but rather exponentially. Ipsen also need to reduce their lead times.

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Kimberly-Clark’s Digital Transformation of Shipping

Logistics Viewpoints

Weisenberger is leading their digitally enabled shipping initiative, she works in distribution operations rather than transportation. This is one of the company’s first steps to their digital transformation in shipping. Hot loads” allow companies to run a lean supply chain while still meeting customersservice expectations.

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How Perpetual Inventory Systems are Transforming Business Operations

RFgen

The answer lies in modern inventory management best practices. Specifically, the use of perpetual inventory systems. What is a perpetual inventory system? Perpetual inventory management relies on technology to track inventory with timely data and a high degree of accuracy. Wonder no more.

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Ferguson’s Commitment to Supply Chain Excellence Drives Customer Satisfaction

Logistics Viewpoints

The goods flow through 3 import centers, 14 strategically located distribution centers in North America, 106 final-mile shipping hubs, and nearly 1,700 branch locations. A market distribution center has the capability of both regional distribution center and that of a final mile ship hub. Across the US, Ferguson has 6.5

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Outside-in Process Q&A

Supply Chain Shaman

The company aligns channel requirements with available donors and successfully drives bi-directional orchestration programs to manage the reverse bill of materials (red cells and plasma) and demand-shaping campaigns to drive the right donors to the blood drives based on inventory levels. Analyze inventory health.

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Metrics that Matter: Customer Service

QAD

Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. Meeting Customer Expectations. Forecast Accuracy.