article thumbnail

Say Customer Service and Mean It

Supply Chain Shaman

However, when I ask him to define the customer in a B2B context where corporations deal with multiple roles and personas, he struggles. The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin. Customer Service Failure. The response is a long sigh.

article thumbnail

Inventory Management Excellence: Some Companies to Learn From

Logistics Bureau

Inventory management is a crucial aspect of supply chain management, and effective strategies can help businesses reduce costs, improve customer service, and increase profits. The answer depends, of course, on your company’s objectives and, particularly, on your customer service promises.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Supply Chain Resilience. Really?

Supply Chain Shaman

The ability of an organization to deliver reliable and consistent results for revenue, margin, customer service, and quality in the face of demand and supply variability. Maximize the value of the purchase order flow data already in the existing networks. (A A purchase order changes many times and needs synchronization.

article thumbnail

E-Commerce Shipping: Why Shippers Are Mastering E-Commerce to Go Omnichannel

GlobalTranz

Unfortunately, shippers may overlook the biggest obstacle to omnichannel, developing effective e-commerce shipping practices. To avoid the retail apocalypse and achieve omnichannel success, shippers need to understand the challenges of e-commerce shipping, how it contributes to omnichannel success and a few tips to succeed in it.

article thumbnail

Pandemic Lessons For Supply Chain Leaders

Supply Chain Shaman

Initially, the output was published to procurement to design strategic buying strategies. More and more cargo shifted to ocean transport until the container imbalances resulted in issues with “rolling the freight” from ship to ship despite confirmed bookings. Customer service is red.

article thumbnail

The Evolution of Warehousing with Joe Oliaro

The Logistics of Logistics

His passion for excellence and commitment to his craft ensure that Wagner continues to make waves in the industry, one strategic move at a time. With a proven track record of success and a dedication to exceptional customer service, Wagner Logistics is the trusted partner for businesses seeking a reliable and agile supply chain solution.

article thumbnail

Do You Have What It Takes to be an Omni-Channel Experience Leader?

BlueYonder

These retailers excelled in offering distinctive experiences and demonstrated functional maturity across all evaluated areas. Delivery speed, the ability to customize, and order visibility drive differentiation and provide a competitive edge. For example, 86% of shoppers will pay 15% more for a seamless customer service experience.